Q

ServiceNow Developer with Performance Analytics

QBrainX
Full-time
Remote

Job Title: ServiceNow Developer with Performance Analytics

Experience Level: 3+ years

Job Location: Remote / Coimbatore / Hyderabad (Flexible)


Key Responsibilities:

ServiceNow Development:

  • Design, develop, and implement solutions in ServiceNow, focusing on customization and development of ServiceNow modules, including Incident Management, Problem Management, Change Management, and Service Catalog.
  • Integrate ServiceNow with external systems and third-party applications.
  • Create and manage ServiceNow workflows, Business Rules, UI Policies, UI Actions, and Script Includes.


Performance Analytics Expertise:

  • Design and implement dashboards, reports, and Performance Analytics (PA) widgets to deliver actionable insights from ServiceNow data.
  • Develop and configure key performance indicators (KPIs) and metrics for different departments (ITSM, HR, Security, etc.).
  • Create and manage Performance Analytics data sources and indicators.
  • Configure trend analysis and predictive analytics using ServiceNow Performance Analytics.
  • Technical Support:
  • Provide technical support and troubleshooting for ServiceNow instances.
  • Assist with the implementation of ServiceNow upgrades and patches.
  • Collaboration & Documentation:
  • Work closely with stakeholders to understand business requirements and translate them into technical solutions.
  • Collaborate with cross-functional teams to ensure smooth deployment and operation of ServiceNow solutions.
  • Document code, processes, and user guides for future reference.


Best Practices & Improvement:

  • Follow ServiceNow development best practices to ensure high-quality code and effective solutions.
  • Proactively identify areas for process improvement and automation within the ServiceNow platform.


Requirements:

Experience:

  • 3+ years of hands-on experience with ServiceNow platform development.
  • Proven experience with Performance Analytics in ServiceNow, including the creation of dashboards, reports, and KPIs.
  • Familiarity with ServiceNow core modules such as Incident Management, Problem Management, Change Management, Asset Management, etc.


Technical Skills:

  • Strong knowledge of ServiceNow scripting languages (JavaScript, GlideScript, etc.).
  • Expertise in ServiceNow Performance Analytics configuration and administration.
  • Experience in ServiceNow integration techniques (REST, SOAP, and MID Servers).
  • Proficiency in developing and customizing ServiceNow workflows and automations.