Job Title: Service Now Developer
Company Overview:
Kezan Consulting, a leading provider of Human Resources services, is seeking a skilled Service Now Developer to join their dynamic team. With a strong presence in the IT industry, Kezan Consulting is committed to delivering exceptional talent acquisition, job fairs, recruitment drives, and resource fitment consulting to a diverse range of industries worldwide.
Role and Responsibilities:
In this role, you will be responsible for developing and implementing Service Now solutions to meet the business needs of clients. Your key responsibilities will include:
- Configuring and customizing Service Now modules based on client requirements;
- Developing and maintaining Service Now workflows, forms, and reports;
- Collaborating with cross-functional teams to design and implement integrated solutions;
- Troubleshooting and resolving Service Now issues;
- Providing technical support and guidance to end users;
- Keeping up-to-date with Service Now best practices and new features;
- Assisting in the development and execution of test plans and scripts;
- Participating in the evaluation and selection of third-party applications and tools.
Candidate Qualifications:
The ideal candidate for this role should possess the following qualifications:
- Bachelor's degree in Computer Science, Information Systems, or a related field;
- Minimum of 3 years of experience in Service Now development;
- Strong knowledge of IT Service Management (ITSM) processes and best practices;
- Experience in configuring and customizing Service Now modules, workflows, and reports;
- Proficiency in JavaScript, HTML, CSS, and other web technologies;
- Familiarity with ITIL framework and Service Now certifications are preferred;
- Excellent problem-solving and communication skills;
- Ability to work effectively both independently and in a team.
Required Skills:
The following skills are required for this role:
- Service Now development
- ITSM (IT Service Management)
- JavaScript
- HTML
- CSS