BMC CMDB Support Engineer

    Experience on BMC Action Request System 9.x,18.x,19.x,20.x Development/Customization

·       BMC Remedy ITSM 9.x,18.x,19.x,20.x Configuration and Administration

·       Foundation data Configuration

·       Approval Server Configuration

·       Remedy knowledge Management

·       Service Level Management

·       Service Request Management Administration such as SRD creation, SRD creations with AIF .

·       Installation, Upgrade, Customization, Administration and Support of BMC Remedy AR System along with ITSM Suit and applications, Mid-Tier

·       Integrations with third party applications like IBM Maximo, IBM Websphere, xMatters, Lotus Notes.

·       Smart Reporting 9.x,18.x,19.x,20.x

·       Smart IT 18.x,19.x,20.x

·       DSO, Email Engine, Web Service, REST API’s

·       Atrium Core 9.x,18.x,19.x,20.x , Asset Management, Reconciliation ,Normalization , Spoon Job creation activities

·       Upgrade, Administration and Support of BMC Atrium Discovery and Dependency Mapping (ADDM) tool and Synchronization of ADDM with CMDB